FAQs
Frequently Asked Questions (FAQ)
Welcome to the FAQ page of Natural Glow Store. Here, we've compiled answers to some of the most commonly asked questions to assist you in understanding our products and services better.
1. What types of products do you offer?
At Natural Glow Store, we provide a diverse range of beauty and wellness products, including skincare items, beauty accessories, and health products. Our collection features products for women, with new arrivals and best-sellers carefully selected to meet your needs.
2. How can I place an order?
To place an order, browse our catalog, add your desired products to the cart, and proceed to secure checkout. We accept various payment methods, including credit cards and PayPal.
3. What are your shipping times?
Shipping times vary based on your location and the chosen shipping method. For France, deliveries are typically swift. For other countries, delivery times can vary, and we may not be able to provide precise estimates due to factors such as location, customs, and carrier schedules.
4. What are the shipping charges?
Shipping charges are calculated at checkout based on your delivery address and selected shipping method. We offer free shipping on orders over €50.00.
5. How can I track my order?
Once your order has been shipped, you'll receive an email with tracking information to monitor your package's status. If you don't receive tracking details or have any questions, please contact us at jimmy.kartel69@gmail.com.
6. How can I return a product?
We accept returns within 15 days of receiving your order. Products should be returned in their original condition. To initiate a return, please email us at jimmy.kartel69@gmail.com with your order number and reason for return. Natural Glow Health and Beauty USA
7. How can I contact customer service?
For any inquiries or assistance, reach out to us via email at jimmy.kartel69@gmail.com. Our team is ready to help with your concerns.
8. Are your products tested on animals?
At Natural Glow Store, we are committed to offering cruelty-free products. None of our products are tested on animals.
9. How can I subscribe to your newsletter?
To receive our latest news and special offers, sign up for our newsletter by entering your email address in the subscription field on our website.
10. Where are you located?
Our headquarters are situated in Auvergne-Rhône-Alpes, France. For more information, contact us at jimmy.kartel69@gmail.com.
If you have further questions, don't hesitate to reach out. Thank you for choosing Natural Glow Store for your beauty and wellness needs.